Privacy Policy

1. Overview

This Privacy Policy explains how Vendora, a product built and operated by Anzi and Company Pvt Ltd ("we", "us", or "our"), collects, uses, stores, and protects your information when you visit the Vendora website (www.vendorasoftware.com), create an account, subscribe to a plan, or use the Vendora ERP platform.

We are committed to protecting your privacy and handling your data responsibly. By using the Vendora platform, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following categories:

• Account information — your name, business name, email address, phone number, password, billing address, and payment details.
• Business data — the information you enter into the platform, including products, inventory, customers, sales, invoices, accounting records, and reports.
• Usage data — how you interact with the platform, including login times, features used, device type, browser, IP address, and technical logs.
• Communication data — messages you send to us through support, chat, email, or the contact form.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account and provide the services you subscribe to.
• To process payments, generate invoices, and manage your subscription.
• To operate, maintain, and improve the platform, including offline mode and cloud sync.
• To provide customer support and respond to your requests.
• To send important service notices, such as security alerts, updates, and payment reminders.
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with applicable laws and regulations.

4. Cookies & Analytics

The Vendora website and platform may use cookies and similar technologies to improve your experience, remember your preferences, and understand how the platform is used.

We may use analytics tools to measure usage and performance so we can improve our product. These tools may collect information such as pages visited, time spent, and device information.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

5. How We Share Your Information

We do not sell your personal information or business data. We only share information in the following circumstances:

• With service providers who help us operate the platform, such as cloud hosting, payment processing, email delivery, and analytics providers. These providers only receive the information needed to perform their services and are bound by confidentiality obligations.
• With law enforcement, regulators, or tax authorities where we are legally required, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate illegal activity.
• With your consent, or as otherwise described when you provide the information.

6. Third-Party Services

The platform may integrate with third-party services such as payment gateways, banks, messaging providers, or cloud infrastructure. These third parties have their own privacy policies, and we encourage you to review them.

We are not responsible for the privacy practices of third-party services you choose to connect to your account.

7. Data Storage & Security

We apply bank-grade encryption, role-based access control, and encrypted backups to protect your data. Vendora is a desktop-first, offline-capable system, so a copy of your business data may be stored locally on your devices as well as synced to our secure cloud servers.

While we take reasonable measures to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you are responsible for maintaining the confidentiality of your login credentials.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account or data, we take reasonable steps to remove your information from active systems and backups in accordance with applicable retention schedules.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your information:

• Access — request a copy of the personal information we hold about you.
• Correction — update or correct inaccurate information.
• Deletion — request the deletion of your personal information.
• Restriction — request that we limit how we process your information.
• Portability — request your data in a structured, commonly used format.
• Objection — object to certain processing activities.
• Withdrawal of consent — withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at the details provided below. We will respond within a reasonable timeframe and in line with applicable law.

10. Children's Privacy

Vendora is a business ERP and POS platform intended for use by businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that information.

11. International Data Transfers

Your data may be stored and processed on servers located outside your country of residence. By using the platform, you consent to the transfer, storage, and processing of your data in these locations, subject to applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, product, or legal requirements. Updated policies take effect when posted on this page, and your continued use of the platform after that date constitutes acceptance of the updated policy.

We will notify you of material changes through the platform or by email where appropriate.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: